Frequently Asked Questions
Heaven Cleaning is committed to providing exceptional customer service. We have put together a comprehensive list to answer some of the most common questions we receive. From our range of cleaning services to our cancellation policy and more, we are here to provide you with all the information you need to feel confident and comfortable working with us. If you have any additional questions, please contact us directly; we are always happy to help!
We provide a range of cleaning services, including residential cleaning, commercial cleaning, post-construction cleaning, move-in and move-out cleaning, one time cleaning, maintenance cleaning, and priority cleanings (our clients choose the amount of time and give us a list of priority items they want us to clean).
While we provide most of the cleaning supplies and equipment for our services, some are provided by the client to prevent cross contamination.
We ask our clients to provide a vacuum cleaner, toilet brushes, paper towels, and trash bags. We will be happy to provide you with our cleaning kit, by owning our wonderful tools, you are able to clean any mishaps in between your Heaven cleaning services!Keep in mind we hold a bio-disinfection certification we acquired within 4 weeks of the covid 19 lockdown.If you have specific supplies and equipment preferences or requirements, please let us know ahead of time so that we can accommodate your needs.
We provide services in Brookhaven, Buckhead, Midtown, Downtown, Virginia Highlands, Emory area, Chamblee, Sandy Springs and a few more inside Metro Atlanta. Best way to verify if we provide our services in your area is to contact us.
Just give us a call and we will provide a quote and get you booked. Our number is 404-654-0027. You can also request a quote or book online.
Great! All of our products, equipment, and supplies go through rigorous testing to ensure that they are environmentally-friendly and do a great job maintaining your home and/or business! Many of us have become used to toxic cleaning products that can cause harm to people and pets. Not us! Using eco-friendly products, washable microfiber cloths and mops, and vacuums with HEPA filters are a very basic part of Heaven LLC. Keep in mind we hold a bio-disinfection certification we acquired in 2020 (within 4 weeks of the covid lockdown).
Chemicals used in many traditional cleaning products have known links to cancer, can exacerbate asthma, and pollute the air we breathe as well as waterways. At Heaven LLC, we believe in reducing our overall exposure to toxins to protect the health of our clients, pets, and staff. We also believe in being kind to the planet, we only use supplies like microfiber cloths and vacuums with HEPA filters.
While tips are not required, you can always tip your cleaner using our payment software or in person at the time of your service.
We accept all major credit and debit cards through our portal. Payment is due at time of service. You can always log into your client portal to update your payment method as well as to request additional services. Client Login Portal:
https://clienthub.getjobber.com/client_hubs/4f61cd39-47f6-45e9-b0d3-8fa58eac8977/login/new?source=share_login
We would love to meet you but being at home is not necessary if you are busy! If you are unable to meet us, please let our office know how our cleaners can enter your home or office. Most clients put keys in a lockbox, leave a key under the mat, or provide an entry code. Our team is trustworthy and professional; remember that each one of our employees has been background checked and is insured and bonded.
We are always willing to customize your cleaning in order to meet all your unique needs and budget. Please send your request via our client portal or contact our office in advance so we can schedule it properly. https://clienthub.getjobber.com/client_hubs/4f61cd39-47f6-45e9-b0d3-8fa58eac8977/login/new?source=share_login
To skip an appointment, please call us directly at 404-654-0027. If possible, please reschedule your service at least 24 business hours in advance to avoid a cancellation fee. We understand that emergencies happen and will always work to fill your spot to avoid the cancellation fees. Keep in mind you can also use your client portal to add services. https://clienthub.getjobber.com/client_hubs/4f61cd39-47f6-45e9-b0d3-8fa58eac8977/login/new?source=share_login
Please contact us at 404-654-0027 to report any problem with your service.
Quality – We work hard to do an excellent job but of course mistakes sometimes happen! If you ever have an issue with the quality of your clean, please give us a call at 404-654-0027 within 24 hours so we can return and take care of it immediately!
Breakage – Our cleaners are very careful with our customer’s belongings but of course accidents sometimes happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item when the value is verified. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean. Please always refer to our Client Service Agreement.
For the safety and well-being of our clients and our employees, there are certain cleaning tasks we are unable to do. Please refer to our Client Service Agreement.
We always consider sending a requested cleaner to our clients. However, there will be times when one of our team members is sick or on vacation and a substitute will be required. Please remember that all of our cleaners are highly-trained and background checked.
All of our products, equipment, and supplies go through rigorous testing to ensure that they are environmentally-friendly and do a great job maintaining your home and/or business.
Many of us have become used to toxic cleaning products that can cause harm to people and pets.
Using eco-friendly products, washable microfiber cloths, dusters, mops, and vacuums with HEPA filters are a very basic part of Heaven LLC.
We hold a bio-disinfection certification we acquired in 2020 (within 4 weeks of the covid 19 lockdown).