Frequently Asked Questions
Heaven Cleaning is committed to providing exceptional customer service, and we understand that our clients may have questions about our services. That’s why we’ve put together a comprehensive FAQ section to answer some of the most common questions we receive. From our range of cleaning services to our cancellation policy and more, we’re here to provide you with all the information you need to feel confident and comfortable working with us. If you have any additional questions, please don’t hesitate to contact us directly – we’re always happy to help!
We provide a range of cleaning services, including residential cleaning, commercial cleaning, post-construction cleaning, and more. We also offer additional services such as architectural design, interior design, and home repairs and maintenance.
Our pricing varies based on the scope of the job, the size of the space, and other factors. We provide customized estimates for each client based on their specific needs. You can request a free estimate on our website or by contacting us directly.
Yes, all of our staff members undergo extensive training and background checks before they are hired. We believe in providing our clients with the highest level of professionalism and expertise.
We understand that circumstances can change, and we try to be as flexible as possible. We ask that you give us at least 24 hours’ notice if you need to cancel or reschedule a cleaning appointment. If you cancel within 24 hours of the scheduled appointment, a cancellation fee may apply.
Yes, we provide all necessary cleaning supplies and equipment for our services. If you have specific preferences or requirements, please let us know ahead of time so that we can accommodate your needs.
In the unlikely event that something is damaged during our services, we will work with you to address the issue as quickly and efficiently as possible. We are fully insured and our insurance will cover any necessary repairs or compensation.